Q. I ordered my tickets by phone and have not received them. What do I do?
Even though you ordered by phone, our operators still processed an online order for you. If you were able to provide an email address, your tickets will be emailed to you.
If you do not have an email address, our operator would have asked you if you prefer to have your tickets mailed, couriered or left at the Countryfest office in Dauphin for pick up. If you are unsure how you requested to receive your tickets please call the Countryfest office at 1-800-361-7300.
Q. When should I expect to receive my tickets?
At the time of purchase you should have provided an email address. Since all ticket orders are processed electronically, you should receive a confirmation email within 2-3 minutes, and a second email which will include a PDF link to your tickets and camping should arrive within 30 minutes of your purchase.
What do I do if I didn't receive any of my tickets by email?
Call our office at 1-800-361-7300
Q. Will my camping pass be emailed to me as well?
Your camping e-ticket will be emailed to you; this is a proof of purchase. You MUST bring this with you to Countryfest. One vehicle sticker and one camping sticker will be given at the gate for each valid camping ticket. Only one camping unit is allowed per site. Campers must provide proof of purchase if required.
Q. Will my reserved seating pass be emailed to me as well?
Like the camping pass, your reserved seating e-ticket will be emailed to you; this is a proof of purchase. You MUST bring this with you to Countryfest. You will ALSO need a lanyard to access the reserved seating area at Countryfest. The lanyards are available for pick up at the Countryfest office on site or from the security in your reserved seating section.
Q. Can I upgrade my weekend pass to a VIP?
Yes. You can upgrade your weekend pass to any of the three kinds of VIPs based on availability. Please call our office to upgrade at 1-800-361-7300.
Q. If I bought a weekend pass but can only attend for one day, can I sell the other two days or give my wristband to someone else?
No, weekend passes cannot be split up into day passes. A weekend wristband cannot be transferred to someone else. Any wristband that has been cut or tampered with is VOID any will not be replaced. Persons without appropriate wristbands are not allowed to be on site.
Q. I bought my tickets but am no longer able to attend. Can I get a refund?
No, we do not offer refunds.
Q. How does E-Z Pay work?
E-Z Pay allows you to split your purchase into four easy installments. Pay the first installment at the time of purchase and pay the remaining balance on a monthly basis (payments are made automatically on the same day of each month following). Upon receipt of final payment, your tickets will be emailed to the email address that you provided in your account profile. Value of ticket order must exceed $100.
Q. Can we pay online with VISA Debit or MasterCard Debit?
No, unfortunately our online system does not accept VISA Debit or MasterCard Debit.
Q. My friends and I purchased our weekend passes separately, how do we buy camping?
Two weekend passes must be purchased for every one campsite purchased. You can call our office at 1-800-361-7300 with either two ticket numbers or names of the purchasers.
Q. What and where is "Will Call"?
Will Call is the location on site at the festival where you can pick up your tickets. Dauphin's Countryfest Will Call booth is located right at the Main Gates.
Q. Can members purchase tickets before they go on sale to the public?
Yes, members have the right to purchase tickets (2 weekend or VIP passes per membership) about a month prior to them going on sale to the public. Members will be notified of this by mail or email.